Course Content

1. Customer Focus
2. Customer Contact Skills
3. Quality Service, Policy and Practice
4. Dealing with Difference
5. Customer Legislation
6. The Industry
7. Organising the Working Environment
8. Telecommunications
9. Communications Skills
10. Call Management – Inbound and Outbound
11. Database Management

ECDL

Work Experience will be organised by the college for each student with a local firm (this will be either ongoing during the course or on completion of the course).  This will give students the practical experience that will enable them to confidently make a smooth transiting to the world of work.