(Minor Certified by FETAC - Level 5 B20149)
This course is designed to provide learners with the knowledge and skills required to work as a front line representative of any organisation.
SUMMARY CONTENT
- Layout of Reception Area
- Operating and Efficient Front Office Area
- Operation of Systems and Equipment
- Confidentiality
- Development of a Professional Attitude to Colleagues and Clients
- The Use of Voice and Body Language for Effective Verbal Communication
- Receive and Greet Visitors
- Handle Awkward Situations
- Image
- Operate and Appointments Book
- Operation of a Telephone System
- Making and Answering Calls Confidently and Effectively
- Receive and Send E-mail
- Source Specific Information from the Internet
- Customer Service